Trust and Mistrust: Are Regulations and Standards Addressing Both Elements for E-Commerce to Thrive?
Information Privacy, E-Commerce, Trust, Distrust
Although e-commerce has grown steadily over the last decade, the growth rate in terms of overall retail volume has fallen short of its potential. Much of the research on e-commerce adoption indicates that consumer information privacy concerns are the leading reason behind the low e-commerce adoption rate. In order for e-commerce to grow, stronger laws and industry standards need to be implemented that contain mechanisms to address information privacy and carry penalties for their infraction. We review current U.S. information privacy regulations and industry standards to discuss the need for addressing trust and distrust elements.
Americas Institute for Cybersecurity Leadership
August 18, 2019
Creative Commons Attribution-NoDerivatives 4.0 International License
Digital document (pdf format)