Trust and Mistrust: Are Regulations and Standards Addressing Both Elements for E-Commerce to Thrive?

Trust and Mistrust: Are Regulations and Standards Addressing Both Elements for E-Commerce to Thrive?

Information Privacy, E-Commerce, Trust, Distrust

Although e-commerce has grown steadily over the last decade, the growth rate in terms of overall retail volume has fallen short of its potential. Much of the research on e-commerce adoption indicates that consumer information privacy concerns are the leading reason behind the low e-commerce adoption rate. In order for e-commerce to grow, stronger laws and industry standards need to be implemented that contain mechanisms to address information privacy and carry penalties for their infraction. We review current U.S. information privacy regulations and industry standards to discuss the need for addressing trust and distrust elements.

Johnny Guimaraes

Americas Institute for Cybersecurity Leadership

August 18, 2019

Creative Commons Attribution-NoDerivatives 4.0 International License

Research Perspectives

Digital document (pdf format)

English

Position Paper

Global, USA